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2019-07-23 14:26 BST

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IDProjectCategoryView StatusLast Update
0000350Canalplan [All Projects] Data Maintenancepublic2017-11-28 13:10
ReporterMike Dunn 
Assigned ToNick Atty 
PlatformGenericOSN/AOS VersionN/A
Product VersionProduct Build 
Target VersionFixed in Version 
Summary0000350: Log-in created new/duplicate account - cannot merge
DescriptionI always log in using my Google account ( I had 48 photos on my account with key AFQ:55f5c24a38f02173f5e5, logged in to add some more and a new account appears to have been created with just the 8 new photos, but with my name and my 'comment' ('It's the not the destination but the journey etc') and using the Google log-in. The 'new' account has the key AFQ:c46efbcc373e7f4922ad.
I tried to merge the old with the new, but I'm getting an error message that the (first) key is not valid.
Any chance you could help me merge them so I have all 56 photos on one account?
Steps To ReproduceI log in with my Google account = permissions requested twice
Choosing 'Photos', Mike Dunn is listed twice, once with 48 photos, once with 8 photos
'My Page' is always the 8 photo account (AFQ:c46efbcc373e7f4922ad)
Tried to merge with key AFQ:55f5c24a38f02173f5e5
Error saying not a valid key (tried without the 'AFQ:' just in case
Cannot log into 'Mike Dunn' account AFQ:c46efbcc373e7f4922ad
Additional InformationLogging in with Google seems a bit flaky - in the past it's taken several attempts (but I still love the site!)
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Stephen Atty (administrator)

Google sometimes glitches on the redirect - its something within Google's authentication system but we're not sure what.

We're aware of the problem with split accounts, duplicate accounts and problems with merging.


Mike Dunn (reporter)

Thanks Stephen.
I thought I'd maybe try creating a new account, not authenticated by Google, and merging the other two with it.
Hopefully that won't result in three accounts... ;-)

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-Issue History
Date Modified Username Field Change
2017-11-12 16:10 Mike Dunn New Issue
2017-11-12 16:48 user3 Assigned To => Nick Atty
2017-11-12 16:48 user3 Status new => assigned
2017-11-12 16:49 user3 Note Added: 0001379
2017-11-28 13:10 Mike Dunn Note Added: 0001404
+Issue History